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By Telephone
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Phone 0845 607 7577
Minicom 0845 604 4434
(You must have access to a Minicom device in order to use this service).
Opening hours are:
Monday to Friday, 8.00 am to 8.00 pm
Saturday and Sunday, 9.00 am to 5.30 pm
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Enquiries about repayment
The student loan repayment website allows you to calculate how much you owe and make a payment online
Phone 0870 240 6298
Opening hours are:
Monday to Friday, 08:00am - 5:30pm
Saturday and Sunday, closed
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Online
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Give Us Your Feedback
Please note that we cannot respond to complaints or specific account queries via this site’s feedback survey. If you have an enquiry, please contact us by telephone.
Your feedback is an important part of making the Student Finance Direct website better. If you would like to give us feedback then complete our questionaire.
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Your Local Authority
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Returning Your Completed Forms
In most cases applications for student support in England are submitted to Local Authorities. This year some LAs are taking part in a pilot scheme - the address for sending in evidence or contact details for making enquiries may be different from previous years.
To identify your LA and their contact details please refer to the LA Finder.
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Can I make a complaint?
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If you have a problem with your student finance application or your student loan account, you can download the PDF "How to make a complaint" which will give you more infomation .
Please note that the complaints contact details are not designed to process general account enquiries and there may be a delay in response if you try to contact us by this route. If you have a general enquiry please refer to the contact details above for our offices.
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